Return And Refund Policy

At Duffler's, we value your satisfaction and want you to enjoy your purchases with confidence. We understand the challenges of online shopping and are committed to delivering excellent service to ensure your shopping experience is always a joyful one!

Returns and Exchanges

Duffler's accepts returns or exchanges for items purchased on our website within 30 days of purchase, provided the following conditions are met:

The following situations are eligible for refund/re-delivery.

  • The item is damaged, defective, or incorrect.
  • The item is not the color or product you ordered.
  • All original packaging is intact.

The following situations are not eligible for refund or re-delivery.

  •  The customer does not like it.
  •  Once the order is shipped, the order cannot be cancelled.
  •  The goods arrive at the recipient's place and the recipient cannot be contacted, or the address is wrong, resulting in delivery failure. In this case the product will be shipped to our overseas warehouse and will be shipped along with extra shipping fees depending on the purchaser country's local rates.


Please note that items cannot be returned or exchanged after 30 days of purchase.

To initiate a return or exchange, please take photos or videos explaining the reason for your return and send them to dufflersbags@gmail.com along with your order number. Our team will assist you based on the guidelines outlined on this page.

Disclaimer: We do not accept refund or return requests if you've purchased the wrong Duffler's model edition. Please double-check your selection before making a purchase on our website. If you have purchased the wrong bag model edition, please email our support team at dufflersbags@gmail.com to change your bag model edition before it ships out. Thank you for your understanding!

Return Shipping

Customers are responsible for covering the shipping costs associated with returning their items.

For items over GBP 75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without proper tracking.

Refunds

Upon receiving and inspecting your returned item, we will send you an email confirming the receipt and status of your refund. If approved, your refund will be processed, and credit will be automatically processed to your original payment method.

Late or Missing Refunds

Financial institutions may require some processing time before processing a refund (typically 2-3 days). If you have not received your refund within this timeframe, please contact us at dufflersbags@gmail.com to allow us to investigate it further.

Damaged Items

In the event of receiving a damaged or defective item, please notify us by emailing our team at dufflersbags@gmail.com within 48 hours of receiving the item. Failure to report damage within this timeframe may impact our ability to honor your claim. We use timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.

Feedback

We value your feedback, questions, and concerns. Please don't hesitate to reach out to us at dufflersbags@gmail.com. Your feedback is essential to us as we continually strive to enhance your experience.

Thank you for choosing Duffler's!